Frequently Asked Questions

Just click on the Size Guide button on each product page for measurements, fitting tips and washing tips - everything to make sure it fits perfectly and stays looking great! 

Your 100% satisfaction is important to us. 

We offer a 30-days Return & Exchange Policy for apparel.

If the product gets damaged or was faulty upon delivery - we offer a 100% refund.

Please email hello@mossgoods.com with the subject 'Returns', and include your order number, name, and the reason for the return.

We will provide you with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

When the returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the return.

You can choose to exchange the item for another size/color (where applicable), return the goods for store credits, or get a refund.

Loyalty Program Page

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy for apparel and bags

If the product gets damaged or was faulty upon delivery - we offer a 100% refund.

Procedure

• Please email hello@mossgoods.com with the subject 'Returns', and include your order number, name, and the reason for the return.
• We will provide you with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When the returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the return.
• You can choose to exchange the item for another size/color (where applicable), return the goods for store credits, or get a refund.

Reimbursement & processing time
Should you choose to get a refund, a credit will automatically be applied to your credit card or original payment method within 5-7 business days from the approval of the refund.

Condition of item(s)
Please make sure all items are unworn, unwashed, unaltered, and still have their tags intact.

Exclusions
The sale of sales items is final and cannot be returned, exchanged, or refunded.

Due to the nature of the product, the sale of Yoga Mats is final and cannot be returned, exchanged or refunded, unless it is damaged or faulty upon delivery. If the product gets damaged or was faulty upon delivery - we offer a 100% refund.

If you need to cancel or make changes to your order, contact us as soon as possible after the order has been placed. 

Orders can only be canceled or changed before they have been shipped.

Please email hello@mossgoods.com with the subject 'Returns', and include your order number, name, and the reason for the return.

We will provide you with instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that customers are responsible for shipping costs of returned items.

When the returned item is received and inspected, you will receive a confirmation email, notifying you about the status of the return.

You can choose to exchange the item for another size/color (where applicable), return the goods for store credits, or get a refund.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within 3 days after receiving the item in our warehouse. It can take 5-7 days for your bank or credit card provider to process the refund into your account, or onto your card.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hello@mossgoods.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

Shipping costs depends on the item you’ve ordered and the country where it’s being delivered and will be automatically calculated for you upon checkout. 

Please refer to the table below for an estimated delivery fee to the different destinations. The delivery fees at checkout are based on live exchange rates, so there may be a slight difference in the shipping fees at checkout.

We ship to most regions worldwide. Please check the list below before ordering to make sure we can deliver to your geographical location. Can't find the country that you would like to ship to? Drop us an email hello@mossgoods.com and we will send you a quote!

• Australia
• Europe
• Hong Kong
• Indonesia
• Japan
• Malaysia
• Philippines
• Singapore
• South Korea
• Taiwan
• Thailand
• United Kingdom
• United States of America
• Vietnam